OVERVIEW
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
REFUNDS AND RETURN POLICY
Refunds and Return Policy – Quantum Runway
At Quantum Runway, we strive to provide our customers with the best online shopping experience. We understand that occasionally, you may need to return an item. Please read our refunds and return policy carefully to understand your rights and responsibilities when returning items purchased from our website.
1. Returns and Exchanges for Affected or Damaged Items:
If you receive a defective or damaged item, we apologize for the inconvenience. Quantum Runway will gladly replace or exchange the affected item free of charge. Please follow these steps:
a. Contact our customer support team within 7 days of receiving the product to report the issue.
b. Provide clear photographs of the affected/damaged item and any visible packaging damage for verification purposes.
c. Our customer support team will assess the claim and provide instructions for the return or exchange process.
2. Refunds for Regular Items:
If you wish to return a regular item for any reason other than damage or defect, we offer a refund option. Please follow these guidelines:
a. Contact our customer support team within 14 days of receiving the product to initiate the return process.
b. The item must be in its original condition, unused, and in its original packaging.
c. Return shipping costs will be at the customer’s expense.
d. Once the returned item is received and inspected, we will process the refund within 7 business days.
3. Non-Refundable Items:
Sale items are not eligible for refunds. We do not accept returns or exchanges for any sale or discounted items unless they are damaged or defective.
4. Return and Exchange Eligibility:
To be eligible for a return, exchange, or refund, the item must meet the following criteria:
a. The item must be in its original condition, unused, and with all original tags and packaging intact.
b. The return/exchange request must be initiated within the specified timeframe mentioned above.
5. Process for Return and Exchange Requests:
To initiate a return or exchange, please follow these steps:
a. Contact our customer support team via email or phone, providing your order number and details of the return/exchange request.
b. Our customer support team will guide you through the return process, including providing you with the return address.
c. Ship the item back to us in its original packaging, with all necessary documentation and a tracking number for security purposes.
6. Refund Method:
Refunds will be issued using the original payment method used during the purchase. Please allow 7 business days for the refund to be processed and reflected in your account.
7. Cancellation Policy:
If you wish to cancel an order, please contact us within 24 hours of placing the order. After 24 hours, cancellations will not be accepted.
Please note that Quantum Runway reserves the right to refuse any returns, exchanges, or refunds that do not meet the above criteria. We appreciate your understanding and cooperation in adhering to our refunds and return policy to ensure a seamless shopping experience. If you have any further questions or need assistance, please don’t hesitate to contact our customer support team.
